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    Terms & Conditions

    By booking our services you accept our terms and conditions of trading.

    • You agree to give 2 weeks notice of termination of our services.
    • We require 3 days notice for cancellation of a clean.
    • Our minimum contract is 3 cleans (excluding “One Off” cleans).  However, if you terminate our services after only one clean you agree to pay the “One Off” clean price.
    • We strive to ensure high standards and provide a first class service with each visit. However, if you are not satisfied with the quality of the finish, please inform us within 24 hours and we will return to re-clean the affected window/s, free of charge.
    • If your requirements change, i.e. adding additional windows to the property or changing the cleaning frequency, a new quotation may be required.
    • Safety is of paramount importance to us, we request that small children and pets be enclosed in the safety of the house for the duration of the clean.
    • We always work within the current Health & Safety legislation, but if we deem any conditions unfit or hazardous then work will not continue until conditions are improved.
    • Any future price increases will be at our discretion, but you will be notified beforehand.
    • Insurance – we are covered for public liability up to £5m.
    • If an inside clean is required, all window sills must be cleared and awkward curtains removed before cleaning commences. NB I am happy to clear indoor sills for the elderly if required but will not be held responsible.
    • If it is raining when we clean your windows and they do not dry satisfactorily once the rain has stopped, we will return to re-clean the affected window(s). To take advantage of this service you must inform us within 24 hours of the initial clean.
    • Any customer not providing adequate access to the rear of the property will only have the accessible windows cleaned, however they will be charged accordingly for this reduced service. (Where customers state access required, we offer a call ahead service to ensure access if available, if this call is made and access if not left a fuel allowance of £0.40p per mile will be chargeable for wasted journey.
    • All due payments must be received within 30 days as requested or a £2.50 administration fee will apply, this will be added to the charge for future appointments.

    Call Paul or Michelle TODAY for more details

    Tel: (01952) 952 230
    Mob: 07799 684 994

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